circax Responsible Gaming —
Safe and Mindful Gaming
Stay safe while having fun. circax believes gaming should always be for entertainment — follow our responsible gaming guidelines.
Our Commitment
circax is committed to creating a safe, transparent, and responsible gaming environment for players in Bangladesh. We are always by your side to make sure gaming never becomes a problem.
We believe gaming is a form of entertainment — not a way to earn a living. Responsible gaming means knowing your limits, staying in control of your time and money, and asking for help when needed. At circax, we provide you with the tools and opportunity to do exactly that.
Our platform is for users aged 21 and above only. We strictly prohibit minors from opening accounts. Age is verified at the time of every registration.
What circax ensures
- Mandatory 21+ age verification process
- Option to set personal deposit limits
- Time-out and self-exclusion options readily available
- 24/7 live chat support in Bengali
- Data secured with SSL encryption
- Fair play and transparent gaming environment
- Guidance on overcoming gaming addiction
Responsible Gaming Tools
circax provides you with several effective tools to control your own gaming habits.
Set Deposit Limits
You can set your own limit on how much you can deposit on a daily, weekly, or monthly basis. Once set, this limit takes effect immediately, and changing it requires a 24-hour waiting period.
Time-Out Feature
If you want to take a temporary break from gaming, you can set a time-out ranging from 24 hours to 6 weeks. During this period, you will not be able to play any games or receive any bonus offers.
Self-Exclusion
If you feel gaming is turning into an addiction, choose self-exclusion. Options are available to close your account for 6 months, 1 year, or permanently. Once this decision takes effect, it cannot be reversed.
Gaming History Review
You can view a detailed record of your gaming history, deposits, and withdrawals. This will help you analyse your own habits and make informed decisions.
Real-Time Alerts
After you have been playing for a set amount of time or have placed a certain amount in bets, circax sends you automatic alerts. These reminders will keep you aware of your time and money.
24/7 Support Service
Our Bengali-speaking support team is always ready for any concern at any time. Whether it is a gaming issue or an account matter — contact us via live chat.
Signs of Problematic Gaming
Ask yourself — whether any of these apply to you. If they do, it is time to seek help.
Gaming addiction grows quietly. Many people do not realise when entertainment turns into a problem. Knowing the signs below helps you stay alert early on.
Remember, seeking help is not a sign of weakness. It is an act of courage. circax is always ready to stand by your side.
- You are spending more money than your budget and placing more bets to try to recover what you have lost.
- You are hiding your gaming from family or friends or lying about it.
- You have tried to stop gaming but cannot, or feel restless when you do stop.
- You are prioritising gaming over work, family, or studies.
- You are taking on debt or borrowing money from others to cover gaming expenses.
- You feel irritable, anxious, or depressed when you are not gaming.
- You are unable to sleep, eat, or carry out daily activities properly because of gaming.
- You need to place increasingly larger bets to get the same excitement as before.
Healthy Gaming Best Practices
Following a few simple rules keeps gaming enjoyable at all times.
Set Your Budget First
Before you start gaming, decide in your mind how much you will spend this week or this month. Do not exceed that limit, no matter what.
Stick to Time Limits
Set aside a specific amount of time for gaming. Set a timer and actually stop when the time is up — do not fall into the trap of "just a little longer".
Do Not Chase Your Losses
Do not try to "win back" money you have lost. This is the most dangerous mindset. Every game is independent — previous results do not determine the next outcome.
Do Not Play Under Stress or the Influence
Playing while under stress, anger, or sadness increases the chance of making poor decisions. Play in a clear state of mind and under normal conditions.
Do Not Make Gaming Your Only Entertainment
Family, friends, sports, studies — keep variety in your life. Let gaming remain just a small part of life, not everything.
Do Not Hesitate to Ask for Help
If you feel there is a problem, let circax support know or tell someone you trust. Use the self-exclusion or time-out feature. You are not alone.
For ages 21 and above only
circax strictly prevents minors from gaming. Age is verified at the time of registration. If anyone attempts to game while underage, their account will be permanently closed. If you have concerns about someone in your family, please contact us.
Account Control Features
You can use these features directly by logging into your account.
Deposit Limit
Set the maximum amount you can deposit daily, weekly, or monthly. Lowering the limit is immediate; increasing it takes effect after 24 hours.
Loss Limit
Set a limit on how much you can lose in a given period. Once the limit is reached, the session will automatically end.
Time-Out
Take a break of 24 hours, 1 week, or 6 weeks. You will not be able to log in during this time. Your account will be automatically reactivated once the break ends.
Self-Exclusion
Close your account from 6 months up to permanently. A permanently excluded account cannot be reopened. Contact [email protected].
How does self-exclusion work?
Once you request self-exclusion, circax will immediately deactivate your account. You will not receive any marketing messages during this time. Your account cannot be reactivated before the self-exclusion period ends.
The funds in your account will be held safely and you can withdraw them once the exclusion period ends. For any questions, contact us via live chat or email.
Protection of Minors
If you have younger siblings or children at home, password-protect your device and account. Never hand your device to someone else while logged in.
If you find out that a minor is using circax, please let us know immediately. We will take immediate action.
Need Help? Contact Us
We are always ready to listen. Do not suffer alone — getting help is easy.
Live chat support
Our Bengali-speaking support team is available for you seven days a week, twenty-four hours a day. Get immediate assistance for gaming issues, account controls, or any concern.
24/7 Live Chat in Bengali
Contact by Email
If you would like to discuss things in more detail or speak with us privately, write to us by email. We try to respond in a timely manner.
Remember: Gaming is for entertainment. If you feel gaming is having a negative impact on your life or your family's life, seek help now. Overcoming addiction is possible and you are not alone.
Enjoy with Responsibility
Gaming at circax is not just about fun — it is a mindful and responsible experience. Play safely, stay within your limits, and enjoy every moment.