circax Privacy Policy

Types of Information Collected

circax may collect the following types of personal information:

2.1 Identity Information

• Full name (in Bengali or English)
• Date of birth (for age verification — only those aged 21 or above may register)
• National ID number or passport number (where identity verification is required)
• Photo (applicable during KYC verification)

2.2 Contact Information

• Mobile number
• Email address
• Residential address (applicable where withdrawal verification is required)

2.3 Financial Information

• Mobile banking account details (bKash, Nagad, Rocket, Upay)
• Bank account details (for bank transfers)
• Deposit and withdrawal history
• Transaction amounts and dates

2.4 Gaming Activity Information

• Gaming history and betting records
• Bonus usage history
• Preferred games and categories
• Session duration and activity

2.5 Technical Information

• IP address
• Browser type and version
• Device type and operating system
• Cookies and local storage data
• Page visit and click data

Methods of Data Collection

circax collects your information in the following ways:

3.1 Information Provided Directly

When you create an account on our platform, fill in profile information, request a deposit or withdrawal, contact us via live chat, or send us an email — you are directly providing us with information. This data collection is entirely voluntary and conducted on the basis of your informed consent.

3.2 Automatically Collected Information

When you browse our website, our servers automatically record certain technical information. This includes IP address, browser information, pages visited, and duration. This information is generally used to improve service quality and monitor security.

3.3 Via Payment Processors

When a transaction is completed through bKash, Nagad, Rocket, or Upay, the relevant payment service provider may share transaction confirmation and records with us. For bank transfers, relevant financial information also reaches us in the same way.

3.4 KYC Verification

For withdrawals or deposits above a certain amount, we may request legal documents to verify your identity. This process is carried out for financial security and to prevent money laundering.

Purposes of Using Your Information

circax uses the information collected about you for the following legitimate purposes:

4.1 Service Operations

Your information is used to create and manage your account, process deposits and withdrawals, ensure smooth operation of gaming activities, and provide customer support.

4.2 Identity Verification and Security

Your information is used to confirm your age (minimum 21 years), prevent fraud and unauthorized access, detect attempts to open multiple accounts, and prevent money laundering.

4.3 Service Improvement

Your usage information is used to improve the user experience, resolve technical issues on the platform, plan the addition of new features and games, and analyze platform performance.

4.4 Communications and Notifications

Your contact information is used to send important account-related notifications, confirm transactions, inform you about bonuses and promotional offers, and respond to customer service inquiries.

4.5 Responsible Gaming

We use your information to monitor your gaming habits to identify potentially problematic behavior, implement self-exclusion requests, and provide responsible gaming tools.

Sharing Information with Third Parties

circax may share your information with third parties only in the following limited circumstances and under strict controls:

5.1 Payment Processors

To complete deposit and withdrawal transactions, we share the necessary transaction information with bKash, Nagad, Rocket, Upay, and our banking partners. This information is used solely for the purpose of processing transactions.

5.2 Technology Service Providers

Limited information may be shared with providers of server hosting, cybersecurity, and technical support services required to operate our platform. These service providers operate under strict confidentiality agreements.

5.3 Game Software Providers

Game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and Ezugi process certain session data in order to operate their games. This information is used solely to ensure the quality of the gaming experience.

5.4 Legal Obligations

We may be required to disclose relevant information in response to court orders, lawful requests from law enforcement agencies, or legal obligations. Such disclosures are always carried out within the framework of the law.

5.5 Business Transfers

In the event of a business merger, acquisition, or sale of assets, user information may be transferred. In such circumstances, we will notify you in advance.

Cookies and Tracking Technologies

circax uses cookies and similar tracking technologies on its website. Cookies are small text files stored on your device that help improve your browsing experience.

6.1 Essential Cookies

These cookies are essential for the core functions of the platform. Without them, login, session management, and security checks will not work. These cookies cannot be disabled.

6.2 Functional Cookies

These cookies are used to remember your preferences (such as language settings) and to personalize your experience. Disabling them may cause you to lose some features.

6.3 Analytics Cookies

These cookies are used to collect statistical information about site usage. This information helps us improve the platform and is generally kept anonymous (anonymised).

Data Security Measures

circax follows industry-standard best practices to protect your information:

7.1 Encryption

All our communications are secured by SSL (Secure Sockets Layer) encryption. All information exchanged between your browser and our servers remains encrypted, making it impossible for third parties to read or alter.

7.2 Access Controls

Only authorized personnel can access your information, and only when operationally necessary. All staff work under confidentiality agreements and receive regular cybersecurity training.

7.3 Password Protection

Your password is stored in encrypted hash form. None of our staff can see your actual password. Use a strong password and never share it with anyone.

7.4 Security Monitoring

Our systems are monitored around the clock for cyber threats and unusual activity. In the event of a potential security breach, we act quickly and notify affected users.

7.5 Data Backup

Secure backups of your data are maintained on a regular basis, so that your information remains safe even in the event of a technical failure.

Data Retention Period

How long we keep your personal information depends on the type and purpose of the data:

• All account information is retained for as long as the account remains active.
• Financial transaction records are retained for a minimum of five years after an account is closed, as required under financial regulatory obligations.
• Gaming history may be retained for up to three years for responsible gaming oversight and dispute resolution purposes.
• KYC documents are kept for the period required by legal obligations.
• Technical logs are generally deleted automatically after 90 days.

Once the required retention period ends, we securely delete or anonymise your data so that you can no longer be identified.

User Rights

You have the following rights regarding your personal data:

9.1 Right to Access

You can find out what data we hold about you. If you contact us, we will provide you with a copy of your stored information.

9.2 Right to Rectification

If your data contains any errors or is incomplete, you can request that it be corrected. Information can easily be updated through your account settings or via live chat.

9.3 Right to Erasure

In certain circumstances you may request that your data be deleted. However, where there are legal obligations or ongoing disputes, it may not be possible to fulfil this request in full.

9.4 Right to Object to Processing

In specific circumstances you may object to the processing of your data. In particular, you may opt out of receiving marketing messages at any time.

9.5 Right to Data Portability

You may request your data in a common, machine-readable format.

Privacy of Minors

circax operates exclusively for individuals aged 21 and above. We do not knowingly collect information from anyone under the age of 21.

Age verification is mandatory during registration. If we become aware that a minor has created an account in any way, that account will be closed immediately and all related data will be deleted.

If you believe a minor has opened an account on our platform, please notify us immediately.

Privacy Policy Changes

circax reserves the right to amend or update this privacy policy as needed. If significant changes are made to the policy, we will:

• Publish a notice on the website and indicate the new date at the top of the policy.
• Notify registered users by email or through the platform.
• For significant changes, your consent may be sought again.

If you continue to use the platform after any changes, you will be considered to have accepted the updated policy. We therefore recommend reviewing this policy regularly.

If you request a copy of a previous version of the privacy policy, we will be able to provide it.

Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, do not hesitate to contact us:

After you send any privacy-related complaint or information request, we will get back to you within a maximum of 30 business days. Our privacy team will carefully review your matter and take the necessary action.