circax Terms and Conditions

circax ("we", "platform") is an online casino and sports betting platform operated for users in Bangladesh. These terms and conditions ("Terms") govern the use of the circax website, mobile platform, and all related services.

By registering on the circax platform, logging into your account, or using any of our services, you are considered to have legally agreed that you have fully read, understood, and accepted these Terms.

To use circax services, you must meet the following eligibility requirements:

• You must be at least 21 (twenty-one) years of age — this platform is for users aged 21+ only.
• You must be legally capable of participating in online gaming activities.
• You commit, as a recognized responsible gamer, to a safe gaming experience for yourself and others.
• You are not subject to any legal restriction that prevents you from using circax services.

circax may request identity documents or proof of age at any time for age verification. Providing false information will result in immediate account closure and any deposited funds may be forfeited.

3.1 Registration Process

To open an account on circax, you must provide accurate and complete personal information. Each user may open only one (1) account. Opening multiple accounts by the same person is strictly prohibited.

3.2 Account Security

It is your responsibility to keep your login credentials (username and password) completely confidential. You are personally responsible for all activities carried out under your account. If you suspect unauthorized access to your account, contact us immediately.

3.3 Information Verification

circax reserves the right to verify your identity, address, and payment information as part of the KYC (Know Your Customer) process. Withdrawals may be held until the verification process is complete.

4.1 Deposit Rules

Accepted payment methods for depositing funds on circax are: bKash, Nagad, Rocket, Upay, and bank transfer. The minimum deposit amount for all methods is ৳300 (three hundred taka).

4.2 Withdrawal Rules

The minimum withdrawal amount is ৳1,000 (one thousand taka). Successful withdrawals are generally processed within 30 minutes to 3 hours, though this may vary depending on banking hours and system conditions.

• Withdrawals can only be made to registered and verified payment methods.
• Withdrawals to third-party accounts are strictly prohibited.
• circax reserves the right to hold and investigate any withdrawal if fraud is suspected.

4.3 Currency and Transactions

All transactions on circax are conducted in Bangladeshi Taka (BDT / ৳). Any applicable bank or mobile banking charges for transactions are borne by the user.

5.1 Welcome Bonus

circax offers new members a 150% first-deposit bonus of up to ৳8,000. For example: depositing ৳1,000 gives a ৳1,500 bonus for a total balance of ৳2,500; or depositing ৳12,000 or more gives the maximum ৳8,000 bonus for a total balance of ৳20,000.

5.2 Wagering Requirement

A 25x (twenty-five times) wagering requirement applies to every bonus. This means you must wager twenty-five times the bonus amount before withdrawing any bonus funds.

5.3 General Bonus Usage Rules

• Bonuses may only be used on eligible games — use of bonuses on games other than those specified by circax may be prohibited.
• Multiple bonuses cannot be combined at the same time unless otherwise stated.
• Misuse of bonuses or attempting to claim bonuses through multiple accounts will result in bonus cancellation and account closure.
• Bonuses have a set expiry period — any unused bonus will be automatically cancelled after it expires.

6.1 Fair Play Policy

circax is committed to ensuring a fair and transparent gaming environment. All games on our platform are provided by recognized software providers such as Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, and other established organizations. The outcome of every game is determined impartially through Random Number Generator (RNG) technology.

6.2 Technical Errors

If a game produces an abnormal result due to a technical error, that round will be considered void and the wagered amount will be refunded. Winnings claims arising from technical errors will not be accepted.

6.3 Disconnection

circax is not responsible for any interruption to gameplay caused by loss of internet connection. In such situations, the outcome will be determined according to the rules of the specific game.

The following activities are strictly prohibited on the circax platform:

• Opening or operating an account using another person's identity.
• Bonus arbitrage or abuse of bonus systems.
• Conducting gaming activities through computer software, bots, or any other automated means.
• Cheating, collusion, or attempting to gain unfair advantage in any game.
• Using the platform for money laundering or any other illegal financial activity.
• Conducting gaming activities on behalf of or for minors.
• Attempting to breach the platform's systems or security.

If any of the above activities occur, the account will be closed immediately, all deposited and won funds will be forfeited, and legal action will be taken if necessary.

All content on the circax website and platform — including logos, designs, graphics, text, software, trademarks, and all other materials — is the intellectual property of circax or relevant third parties and is protected by applicable law.

Users may use platform content only for personal and non-commercial purposes. Reproducing, distributing, modifying, or using any content for commercial purposes without prior written permission from circax is strictly prohibited.

circax is not liable for the following:

• Any issues arising from a user's loss of internet connection or device malfunction.
• Delays or failures in transactions caused by third-party payment providers.
• Loss caused by a user's login credentials being compromised.
• Service interruptions due to natural disasters, government directives, or other unavoidable circumstances.

10.1 Closure by User

Any user may request to close their account at any time. A verified balance may be withdrawn before account closure, provided no outstanding conditions remain unfulfilled.

10.2 Closure by circax

circax may temporarily suspend or permanently close an account for any of the following reasons:

• Violation of any provision of these Terms.
• Failure to cooperate with the KYC verification process.
• Suspicion or evidence of fraud.
• At the direction of a legal or regulatory authority.

circax places the highest priority on responsible gaming. We believe that gaming is solely a form of entertainment and should never be considered a source of income.

Users are advised to wager within their financial limits and to be mindful of time spent. To learn more about responsible gaming, please visit our Responsible Gaming page.

• We offer a self-exclusion facility — apply via 24/7 live chat.
• If signs of gaming addiction appear, please seek professional help.
• Use parental controls to prevent minors from accessing the platform.

circax reserves the right to modify, add to, or cancel these terms and conditions at any time. For significant changes, users will be notified in advance by email or via a platform notification.

Continued use of the platform after any changes means you are considered to have accepted the updated terms. It is the user's own responsibility to review the terms regularly.

13.1 Contact

If you have any questions, complaints, or disputes regarding these Terms, please contact us:

• Email: [email protected]
• Live Chat: Available in English 24 hours a day, 7 days a week.

13.2 Dispute Resolution

Any dispute will first be attempted to be resolved through discussion. We take all complaints seriously and try to provide a fair resolution. A response will be given within 14 business days from the date the complaint is submitted.